Paul Adams on avoiding pendulum swings when problem-solving – Intercom World Tour 2017 (Jan 17th, 2019)


On the Intercom Lessons Learned World Tour 2017, Paul Adams, VP of Product, shares 5 stories about the lessons he has learned during his tenure. When building software products, what do we do when there's a problem? We know something’s broken, and we want to fix it. But in fixing it, we can over correct.