Intercom chat

Intercom (www.intercom.com) is one place for every team in an internet business to communicate with customers, personally, at scale—on your website, inside web and mobile apps, and by email. We think a lot about product management, customer support, marketing, design and all the other things needed to build a great software company. Sometimes we share those thoughts on our blog and sometimes we share them in videos.

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Brian Donohue on marketing tension in product-first companies – Intercom World Tour 2017 (Jul 4th, 2018)

On the Intercom Lessons Learned World Tour 2017, Brian Donohue, Director of Product Management at Intercom, talks about the product-first approach and how it has become the better way of building a company. But, there’s a hidden arrogance inside that product-first mindset, and traps that await those who adopt it. Here’s how our product team at Intercom pulled us out of them.

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The one question every sales bot should ask (Jun 21st, 2018)

Learn how Intercom's bot, Operator, saves our sales team hours of time every week.

You can read more about Seb's story at https://inter.com/2yvkQSx

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How can sales teams make the most of product launches? (Jun 19th, 2018)

Got a product launch coming up? These are huge sales opportunities too! Make the most of these events with live chat.

Learn more tips about using live chat during a product launch at: https://inter.com/2I0Hamt

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Need new customers now? (Jun 8th, 2018)

www.intercom.com/growth

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Looking to contact your leads? (Jun 8th, 2018)

www.intercom.com/growth

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Know what makes your customers really click? (Jun 8th, 2018)

www.intercom.com/growth

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Chatbots vs. Sales Development Reps (Jun 1st, 2018)

Here's Dave Bennion from Intercom's Sales team on how chatbots and human SDRs can work together to qualify leads in live chat.

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How live chat shortens deal cycles (Jun 1st, 2018)

A quick tip from Dave Bennion of Intercom Sales on how live chat makes your sales team more efficient.

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Should you replace Sales Development Reps with bots? (Jun 1st, 2018)

Intercom's Dave Bennion discusses whether bots can replace Sales Development Representatives.

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Should you replace SDRs with bots? (May 28th, 2018)

Intercom's Dave Bennion discusses whether bots can replace Sales Development Representatives

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Introducing the Business Messenger, reimagined. (Apr 24th, 2018)

We've reimagined what a Business Messenger should be, and it's more than just chat. Find out more at https://www.intercom.com/messenger

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An all-new Intercom (Mar 29th, 2018)

A bold aesthetic. Simplified navigation. Faster workflows.

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Getting product strategy right – Des Traynor at Web Summit 2017 (Mar 13th, 2018)

Getting Product Strategy Right" – Des Traynor, co-founder and Chief Strategy Officer of Intercom, at Web Summit 201

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"Embrace the Uncertainty: Moving Fast" – Dave Lynch (Feb 19th, 2018)

Dave Lynch delivers his talk "Embrace the Uncertainty: Moving Fast" at Building Intercom, Vicar Street, Dublin, November 2017

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Intercom's two-way Slack integration (Feb 7th, 2018)

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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Webinar - Automating Customer Engagement (BR) (Feb 7th, 2018)

Join Phil Byrne (Product Education Manager) for a best practice session on Auto Messaging in Intercom Engage.

Register here: https://www.intercom.com/webinars/automating-customer-engagement

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Qualify leads automatically (Nov 22nd, 2017)

How to kick off a customized qualification process with our bot, Operator, and how to automate follow actions based on your lead's responses.

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Webinar - Capture, Qualify and Convert with Live Chat (Nov 22nd, 2017)

Liam Keegan (Product Education Specialist) takes you through a best practice session on selling through the Intercom Messenger.

Register here: https://www.intercom.com/webinars/capture-qualify-and-convert

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Webinar - Automating Customer Engagement (Nov 22nd, 2017)

Join Phil Byrne (Product Education Manager) for a best practice session on Auto Messaging in Intercom Engage.

Register here: https://www.intercom.com/webinars/automating-customer-engagement

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How to create a Smart Campaign in Intercom Engage (Nov 22nd, 2017)

Let your messaging campaigns tailor themselves to each user, based on their behaviour. It's easy, with Smart Campaigns in Intercom Engage.

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