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Your detailed guide through the voice-first revolution. Turning you into an epic voice user experience designer, developer or all-round, clued-up voice-head. Whether you're an individual, an agency, a brand or a newbie, we'll help you take advantage of the biggest shift in user behaviour since the smartphone.

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All about voice UX research with Chris Geison (Jan 14th, 2019)

For the first episode of 2019, Dustin and I chat to long time fan of the show, hardcore Wu-Tang fan and resident UX research expert at AnswerLab, Chris Geison, about the ins and outs of UX research for voice.

As Principle UX Researcher at AnswerLab, Chris and his colleagues work with Fortune 100 companies like Google, Amazon and Facebook, specialising in helping them learn how people use technology so that they can design the right product for the right use case.

Chris joins us today to share s...

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Dialogue design and 2018 review with Rebecca Evanhoe (Dec 24th, 2018)

Merry Christmas VUX World fans, today we're diving deep into dialogue design and discussing some of the nuances and details you need to think about to craft compelling and frictionless dialogue in your voice experiences, with Rebecca Evanhoe.

We're also taking a look back through 2018 and discussing our favourite events, skills, actions and devices, as well as looking forward to what's in store for 2019.


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Emotional intelligence with Sina Kahen (Dec 17th, 2018)

This week, we're joined by VAICE co-founder, Sina Kahen to discuss the importance of emotional intelligence and how you can design EQ into your voice experiences using the 6 'First date' principles.


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Our guest

Sina Kahen is an Imperial College MBA student working in the biotechnology and voice technology industries. He is currently co-founder and product manager at VAICE, a pro-bono consulting group...

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The Rundown 004: re:Invent recap (Dec 11th, 2018)

On this week's Rundown, we're catching up to run through AWS re:Invent, Amazon's biggest event of the year, and discuss everything voice-related that occurred. We'll also weave in some of the latest news happenings and analyse the implications and opportunities for the industry.


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Links

Dustin's recap write ups of days onetwothreeand four

Amazon reminders API

Freebox, the French set-top box with Al...

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All about vCommerce and Jetson.ai with Jon Chu (Dec 10th, 2018)

This week, we're speaking with Jon Chu, COO, Jetson AI, all about the Jetson platform and voice shopping and ordering in the restaurant, retail and hospitality space.


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Links

Visit the Jetson.ai website

Follow Jetson on Instagramand Twitter

Connect with Jon on LinkedIn

Email jon@jetson.ai

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Meet Uma, the enterprise voice assistant, with Stephen Milner and Marcus Finley (Nov 23rd, 2018)

Today, we're joined by Ammi Systems CEO, Stephen Milner, and CTO, Marcus Finlay, to discuss voice in the enterprise and how their new voice assistant, Uma, is set to revolutionise productivity at work.






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Voice in the enterprise

This episode advanced on some of the concepts we discussed with Shawn Kanungoand discusses working examples of how Uma is helping people be more productive at work.

After 2 yea...

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VUI design best practice for kids Alexa skills with the BBC's Paul Jackson (Nov 19th, 2018)

We're honoured to be joined by Paul Jackson, Senior Designer at the BBC, to discuss how the Beeb are approaching VUI design, with a particular focus on designing Alexa Skills for kids.




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VUI design for kids

The BBC is killing it in voice right now. It's one of the only companies with a full in-house voice and AI team and it consists of tens of people. It's investing heavily on what it believes is the...

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Samsung Bixby: Your questions answered with Bob Stalzberg and Roger Kibbe (Nov 16th, 2018)

Samsung has opened up Bixby to developers, so we've rounded up two Samsung Bixby Developer Experts, Bob Stalzberg and Roger Kibbe, to get to the heart of what this means for the voice community.










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Links

Follow Bob on Twitter

Follow VoiceXP on Twitter

Visit the VoiceXP website

Follow Roger on Twitter

Follow VoiceCraft on Twitter

Visit the VoiceCraft website

Check out the Samsung Bixby Developer Portal

 

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The latest in voice SEO and discoverability with John Campbell (Nov 12th, 2018)

Discussing the latest insights and research in voice SEO and showing you how you can get discovered on Google Assistant, with the MD of Rabbit and Pork, John Campbell.




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Voice SEO

Voice SEO is a roaring-hot topic. All the top marketing and business publications have been writing about the importance of voice searchall year. But, little has been documented on how to actually do anything about it. Unti...

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Scoring voice experiences with Joel Beckerman (Nov 5th, 2018)

This week, Dustin Coates and I discuss the importance of sound design in voice experiences with the founder of Man Made Music, Joel Beckerman.




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Sound design for voice experiences

Man Made Music were voted the third most innovative company in music, behind Apple and Spotify. Its founder; author and composer, Joel Beckerman, has scored experiences for the worlds most iconic brands, including AT&T,...

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How to design a voice experience for the older generation with Heidi Culbertson (Oct 31st, 2018)

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VUI design for the elderly

10,000 people turn 65 every day in the USA and the UK has an ageing population, too. In America, the over 65s control over 70% of the country's discretionary spending. The opportunities in providing value to the once-termed 'silver surfers' could be hugely profitable, and Heidi Culbertson has her finger right on the pulse.

Over the last 2 years with Ask Marvee, Heidi has ...

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Learn the art of conversation design with Hans Van Dam (Oct 22nd, 2018)



A deep dive into the three pillars of conversation design: psychology, technology and creative writing, with Robocopy's Hans Van Dam.


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Conversation design

Conversation design is more than simply putting some words on a page and hoping for the best. The assembly of words is only part of the job of a conversation designer.

To design natural conversations that mimic what we're accustomed to having with ...

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The Rundown 003: Increased engagement, Alexa room bookings, skill-to-skill connections, Google Assistant payments and more (Oct 16th, 2018)

Translating the recent happenings in voice news into insights and recommendations for designers, developers and brands. 


As ever, lots has been occurring recently. In this episode of the rundown, we discuss:


The state of voice assistants by Adobe and how we're seeing increased usage in the 'third category'. That is, people are using more in-depth functionality on their voice assistants. That opens doors for richer voice experiences and suggests that customers can handle more complex, transactio...

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VUI design best practice from user testing with 120 brands, with Abhishek Suthan and Dylan Zwick (Oct 15th, 2018)

Pulse Labs founders, Abhishek Suthan and Dylan Zwick share their advice on VUI design best practice that they've learned from conducting voice first usability testing with over 120 brands.


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The search for VUI design best practice

In web design, there are standards. Common design patterns and best practice that you'll find on most websites and apps.

The burger menu, call to action buttons, a search ba...

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Voice first social networks with Daniel Gonzalez (Oct 8th, 2018)

This week, we take a deep dive into voice first social networks and messaging, as we explore whether these platforms are poised for success or doomed to fail. We also discuss some of the challenges in building a voice first product, including the limitations of the tech stack and how VUI design is a way of compensating for this.

To take us through the world of voice first social, we're joined by Daniel Gonzalez, co-founder of voice first messaging platform, SoundBite.




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Voice first digital transformation with Shawn Kanungo (Oct 1st, 2018)

Voice first technology has the potential to transform organisations. Join Dustin and I as we dig into how voice is being used to create efficiencies within businesses with Silver founder, Shawn Kanungo.

Silver, an agency based in Canada, is helping organisations use voice to streamline business processes, access line of business systems and improve productivity. We speak to the founder, ex-Deloitte digital transformation guru and speaker, Shawn Kanungo, to find out how it's done.

In this episod...

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The Rundown 002: Big news from Alexa as Google Home Mini becomes top selling smart speaker... and more (Sep 25th, 2018)

It's been a busy few weeks with both of the top two voice assistant platforms announcing new devices and software improvements, but what does it all mean for brands, designers and developers?


Google Home Mini becomes top selling smart speaker

That's right, the Google Home Mini smart speaker outsold all other smart speakers in Q2.

Google's intense advertising over the summer months looks like it could be starting to pay off. It still isn't the market leader. Amazon still holds that spot, for now....

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All about Snips with Yann Lachelle (Sep 24th, 2018)

This week, we're speaking to serial entrepreneur, Yann Lachelle, COO at Snips, about the privacy by design alternative to Google Assistant and Amazon Alexa.

Privacy is a hot topic. With the Cambridge Analytica scandal and the introduction of GDPR in Europe, people are becoming more aware and more concerned with how companies are using their data.

On the enterprise-side, one of the challenges preventing companies from implementing voice is the apprehension towards sending sensitive data to Amazo...

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All about voice testing with Bespoken's John Kelvie (Sep 17th, 2018)

This week, Dustin and I catch up with John Kelvie, CEO and founder of Bespoken, and learn all about the three types of testing that can help you create and sustain great voice experiences.

We discuss:

  • Unit testing:how to test your code locally without having to deploy into the cloud and test through your smart speaker or phone. This can save developers a whole load of time and effort in the development phase.
  • End to end testing:how to automate testing of utterances and intents to make sure you'r...

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Netflix 13 Reasons Why does voice + video with Tony Lizza (Sep 3rd, 2018)

Tony Lizza, Project Manager at Apollo Matrix, shares his battle scars from working on the technical implementation of the Netflix 13 Reasons Why interactive cinema experience.

This was a voice and video experience that was deployed through the mobile web browser and was used to promote Netflix's biggest show, 13 Reasons Why.

Dustin Coates and I talk to Tony all about the creation of the experience and the technical challenges Tony and his team faced in implementing something so bleeding-edge, i...

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