Emotional Intelligence has been named as one of the key factors for a successful communication within a company. The disadvantage of not being emotionally intelligent is going to get bigger and bigger in the future. The art of understanding people and reacting to it exceptionally well is not easy - and it will be more important.
But one step back, what does emotional intelligence mean? And how can brands and people integrate it? I thought I would bring an expert into the podcast with Dr. Petra Meyer. She is a lecturer, a consultant and also an author, all related to the topic.
Enjoy, this is is great. Let Petra and me know what you think :-)